SMART matrix


Quality in Healthcare

SMART Matrix

What It Is

When to Use It

How to Use It

The figure below shows a table summarizing the detailed conversation generated by using the SMART matrix. Notes within the matrix indicate areas of resource constraints that require attention from project sponsors and department leadership.

Task/objective

S

M

A

R

T

Reduce overtime for clerical staff by 15% by the end of 3Q09

X

X

X

Training • Process mapping • Office schedule • Electronic filing

12 mos

Recruit five nursing assistants for the vaccination program by July 15, 2009

X

X

Discuss at 12/15/09 senior management meeting

Hire tickets • Salary budget • Available talent pool

8 mos

Enroll the new quality improvement coordinator into team training for 4Q08

X

X

X

Training budget • Appropriate class • Travel funds • Time away from current duties

2 mos

Visit three substance program community partners each month between 12/08 and 7/09

X

X

X

Director and health officer schedule • Travel budget • Agency car

5 hrs/mo

Obtain two additional grants totaling $85K for toxic waste cleanup by 2Q09

X

X

Few funding sources for toxic waste cleanup

Grant writer • Chemical analysis equipment • Chemist

3 mos

 

Specific

Measurable

Attainable

Resources

Time