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SMART matrix

Page history last edited by E. Sage Colombo 6 years, 4 months ago

Quality in Healthcare

SMART Matrix

What It Is

  • A SMART matrix is a communication and planning tool used to identify the specifics of actions or tasks.

  • SMART stands for specific, measurable, attainable, resources, and time.

  • It is an L-shaped matrix designed to capture the key points of a team’s project objectives.

  • It provides a process to review how actions are being implemented around various attributes.

When to Use It

  • When you need to analyze an implementation plan’s tasks to ensure they are on track.

  • When you need to understand the amount of resources needed to implement a plan.

  • When you need to understand how the various tasks are sequenced and related.

How to Use It

  • On a piece of flip chart paper draw an L-shaped matrix with five columns labeled Specific, Measurable, Attainable, Resources, and Time.

  • Write the implementation plan title in the upper left of the chart.

  • Detail the specific tasks to be performed. Make the task statement detailed and well defined. The example in the figure below shows a combination of task and objective statements providing measures, outcomes, and time frames.

  • For each detailed specific task:

    • Define a measure or indicator that can be tracked.

    • Determine how it will be attained in actionable terms that are realistic and feasible.

    • Indicate the amount and type of resources required to complete each task identified.

    • Identify the timeline for completion.

  • Once you have completed the matrix, review the results with the implementation team to ensure that you have accounted for and recorded everything.

  • Review the matrix to make sure the timeline is realistic and all tasks are not due to be completed on the same day.

  • Review the matrix and get a feel for the total amount of resources required. Determine if they are available or if adjustments need to be made.

The figure below shows a table summarizing the detailed conversation generated by using the SMART matrix. Notes within the matrix indicate areas of resource constraints that require attention from project sponsors and department leadership.

Task/objective

S

M

A

R

T

Reduce overtime for clerical staff by 15% by the end of 3Q09

X

X

X

Training • Process mapping • Office schedule • Electronic filing

12 mos

Recruit five nursing assistants for the vaccination program by July 15, 2009

X

X

Discuss at 12/15/09 senior management meeting

Hire tickets • Salary budget • Available talent pool

8 mos

Enroll the new quality improvement coordinator into team training for 4Q08

X

X

X

Training budget • Appropriate class • Travel funds • Time away from current duties

2 mos

Visit three substance program community partners each month between 12/08 and 7/09

X

X

X

Director and health officer schedule • Travel budget • Agency car

5 hrs/mo

Obtain two additional grants totaling $85K for toxic waste cleanup by 2Q09

X

X

Few funding sources for toxic waste cleanup

Grant writer • Chemical analysis equipment • Chemist

3 mos

 

Specific

Measurable

Attainable

Resources

Time

 

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